I told representative I was too busy to make the commitment. He convinced me to sign anyway. I thought I could get a chance to try and if it did not work cancel. I tried to cancel a few days after the 30 day trial but they would not budge. The service is okay but much too expensive compared to others. We went with Magic Jack for business and are very happy. Do not try them unless you have time to setup and evaluate then cancel in less than 30 days!