Loan sold to Mr. Cooper. Needed payment history from Cenlar. Every attempt to contact them daily for a week, got me nowhere. Email, auto chat, phone calls. The autobot would say my loan had been sold and then goodbye! Pushing zero resulted in an error message. Ridiculous. Currently on the line for COVID help hoping Ill get a human. Next try will be the legal line. Think there needs to be a class action! User's recommendation: DO NOT USE.