Original review updated by user May 05, 2021 This moving brokerage is a deceitful, dishonest, swindling company. They give you a moderate estimate and your service representation presents himself/herself as your new best friend. They are there all the way for you, then they disappear. You are requested to keep them updated with your list, estimates never change. I paid for packing, each dispatcher that called to update time and date of pick up never knew this. I said to read my contract. 3 dispatchers said they have so many contracts that they never read them. The final inventory list the day of my packing/picking disappeared from the email attachment that they sent me. It even disappeared from safari where I transferred it since my printer was not working. Message said site had expired. 12 hrs to pack me, done at midnight and then estimate $2300 more!! I knew what I had, I just moved 2 years ago, I kept my service rep updated with # of boxes I packed, everything. Then Im told that I can't talk to my "new friend" service rep after my move because he signs up clients and then he is done! My furniture took 6 days to get to my new location,different state, first went to storage facility in a different state, never informed until truck packed. was told I was lucky not kept for 21 days because that was the law! Was told that due to covid, the furniture pads had to be returned to me. The driver that drove the semi from Insta-movers said the pads were hers, she bought. I said 15 of them were mine that I let the packers use, knowing I would get back. Then I had to give driver cash to pay for movers she hired locally to transport my stuff from semi. My thought is I do this or my furniture is hostage & I'll never get. I have more things broken, precious items from any other move. I have moved 9 times in my lifetime. No one will help with any of this. They are rude, every person says that the other party is responsible. RUN from this company on the internet. I read reviews, saw many positive reviews. They must have written them themselves. DO NOT USE THIS MOVING SERVICE!!!!!!!! User's recommendation: RUN FROM THIS COMPANY.