3 years ago I purchased a TV from Kogan. It came faulty. Taking it back was so much pain. I got a refund in the end. Unfortunately, I didn't learn from my mistake and I recently purchased a bed frame through Kogan. I received just two packages out of 3. The 3rd package is nowhere to be found and Kogan "help desk" stopped responding to my emails in regards to the missing part or a refund. Now I have a half bed frame and still sleeping on a mattress on the floor after nearly a month of ordering and numerous calls to the shipping company and emails with Kogan. User's recommendation: ALWAYS AVOID KOGAN.