Friendly on the phone, references provided. The references must have been paid or special friends because nothing they said was true. Agreed, paid my money and waited for all the shipping excuses from Covid to more than one death in then family. A year later, no dog, no refund and no longer even bothering to return calls, text or emails. Currently, I have called the Serbian Embassy, US Embassy and reached out to an international law firm. I noted his current website has him in Hungary, No longer listed in Serbia. I cant say strongly enough to stay away. Since the theft of my 15,000, I have founded another importer and have bought 2 more dogs. No payment issue, no shipping issue. I cant say strongly enough User's recommendation: Stay clear, you will be stolen from.