Contacted them because I found an open snickers wrapper in my shoebox that had melted chocolate and caramel on it. It was disgusting and unprofessional. They never responded. The only reason why I shopped from them was because they had a style of boots I was looking for on sale. Dont waste your time and money here, theres so many better shops like FashionNova, Boohoo, Oh Polly, Princess Polly, ASOS,etc. to go to.