Saldy agent id 8153 was rude, arrogant and yelled a lot refused transfer me to a supervisor was on the call for 1:15 min so far i'm still on the call he won't even give me the after survey option. he muted me and kept me waiting an extremely long time he also used the term Yankee. I told him that was offensive. just spoke with the supervisor and she sai d what do you want me to do? i said fire his *** or reprimand him. then i had to ask her to apologize on his behalf. call lasted over 1 1/2 hours. used offensive