As everyone knows getting kids ready for school is very hectic, well this company just adds to it. We had to return 1 pair of 4 pair as they did not fit. One of our grandsons had practice & couldn't be with us. Upon trying to "exchange" the shoes for a size larger. They did not have that color in the correct size so I got a different color in the size I needed the same shoe remember. They said I had to pay a difference I asked why. I was told that the shoes I was returning was "last years model & the shoes I was getting was this years model". I have never heard of such a thing. I called corporate & long story short was told that the stores are not obligated to tell you this information at checkout. Our kids have shopped this company for a long time, but believe me we won't any more. I think they need to close up shop or change policy if they want to stay in business.