Update by user Apr 16, 2021 As of today, April 16, still no response of any kind from Oster, am I surprised? No. Update by user Mar 19, 2021 No response from anyone other than this one message asking for more info Original review posted by user Mar 17, 2021 A couple months ago I bought a waffler/pancake maker and it doesn't work well. It doesn't get hot enough to cook pancakes, and cooking waffles takes 7,8 minutes or more. I don't see the model I bought on the Oster website, maybe they don't make it anymore, but here where I live it is the only Oster waffler/pancake maker sold in any stores. It's the square one with the removable plates. I can't read any of the text stamped into the bottom of the thing, what a stupid way of printing text. Anyway, I'm not at all satisfied with this waffler/pancake maker.