I booked a return ticket from London to Delhi with a flexi booking policy. I travelled to Delhi from London on 25th June 2021. On 5th August I called oppodo to reschedule my return ticket to 23rd Aug 2021instead of 26th Sep 2021. I was told I am covered under the flexi policy I bought and ticket will be rescheduled without any charged. I gave my consent to reschedule the booking to 23rd Aug. The booking agent 'Sheetal' told me I will get a confirmation writhing 6-8hours, if there is a problem she will ring me back. I waited 8hours, and since I didn't receive any call from Sheetal, I called the customer service back and was told the ticked has been confirmed and he emailed me the Travel document which said the ticket is confirmed I checked the PNR status in Air India, it said the ticket is confirmed. After a couple of days I got a call from 'Sheetal' saying the ticket has been cancelled. She told that since her shift is getting over, she would call me next day to discuss rebooking and never called again. When I call the customer care, I was told i do not have a return ticket book and I would have to pay to £428 to get a ticket in 1st week of September. When I asked to what happened to my original return ticket I was told that was cancelled too and I have to pay £160 to get that booked again. I do not understand why all my return tickets are cancelled without my consent. I am without a return ticket after paying for a ticket 2months in advance all because of a mistake by 'Sheetal' who mistakenly booked me on 23rd September ticket which was against their policy. The customer care acknowledges the mistakes, but refused to help. Why should I pay for their advisor's mistake? I feel frustrated and helpless. These guys keep hanging up the phone on me. If the ticket has been cancelled they have to rebook me on another flight without any charges, but they are forcing me to pay. Also not the flight, just my ticket has been cancelled. So my ticket is on sale on higher prices on the website, and I am being mislead in believing that the flight has been cancelled, I was an full refund on my return ticket booking, without any extra charges. I paid for a flexi policy which their advisor misused and they are harassing me to pay. User's recommendation: Do not book with Opoodo.