Never heard from them. Shows you how they care about customer service. Disappointed with the company It was their fault I recieved my bill 1 month late. And out of curiosity they said they would remove the late fee. Out of curiosity when it wasn't my fault. I went to pay at sore with a check. After standing in a long line was told they only accept cash. Would of had to drive all the way home for cash lucky my friend had it. But I had to go back to the end of the line again 12 people. It's redilculious User's recommendation: Waste if time complaining they won't rrspond.