Update by user Jun 13, 2021 Company fixed the issue and I have been provided with product or service ordered. I posted here and also wrote customer service a third time. I was told the adjustments were never made by prior customer service reps.. Original review posted by user May 13, 2021 Cannot get the "free gift" that I have coming on my subscription. It has been 16 weeks. Customer service has not resolved the problem despite writing back. There is no available direct customer service number. User's recommendation: It's not worth the time or money. Avoid businesses that don't have a working customer service number.