Thank you for contacting us at Buffalo Wild Wings. We appreciate your patience while we are experiencing longer than usual response times due to COVID-19. We apologize for the unsatisfactory service that you experienced at our location and thank you for taking the time to alert us of your concerns. We take feedback of this nature very seriously and it will be addressed as soon as possible. If you requested contact, please allow 2-4 business days for a response. It is our hope that you will give us another opportunity to provide you with both fantastic service and great food in the future. Sincerely, Buffalo Wild Wings Guest Relations I am still waiting for a response eleven days later User's recommendation: They said allow them 2-4 days to follow up with me and it is now almost two weeks and I haven't heard from them at all.