Update by user Aug 03, 2021 first i was told they would replace my non working in 3-5 days .then they sent a ups return ticket to send my fone to the return department and they would send a replacement fone .the return center received my phone on july 28/2021. i have been checking tracfone dailey online chat. ticket number 123770**** with no success to day online chat said they have a warehouse problen and it may be another two weeks til i get a replacement fone Original review posted by user Aug 03, 2021 i have been waiting for service from tracfone now for 15 days . and still have no service what so ever . i did an online chat today now your customer rep said i may have to wait another two weeks for a replacement fone . are you kidding