I waited for about 15mins, before asking for a refund. I had to get to work. No one informed me on the nature of my wait (pertaining to my order). I requested the refund of my money. They offered me a drink instead, I had to asked several times for my money back. They offered me a credit, etc. Finally, I just walked out, because I had to get to work on time. I called customer service to resolve the issue...that took 30 minutes! User's recommendation: I believe in a second chance ONLY; next time I am gone FOREVER !! And I will let others know of my bad experiences with this company.