On Feb 9th I ordered a bouquet of flowers to be delivered Feb 14th. The email I received from Bouq's confirmed Feb 14 delivery date. I was sent a Second email saying that the bouquet would be delivered between Feb 10 to Feb 19th. I sent customer service an email that said that was not the delivery option I chose. I explained I did not do that and that I had the original order confirmation. The customer service reprentative did nothing to help me. I received an email Tuesday February 16th that the flowers were shipped. On Friday Feb 19th I received another email saying that my order is being delayed due to weather problems. I checked with UPS and Fedex and I was told If the order was shipped on Feb 16th then they would have been received by now. I have received no apologies or help from this company. Do not order from this people. User's recommendation: Stay way from this Company. Sham of a business!!