Update by user Oct 29, 2019 Don't ever recommend Blue Pearl anywhere in the US. Mars bought up Blue Pearl and Banfield and use it as a money maker for benefit of corporation not the pets.Lots of complaints on Google about blue Pearl. They Keep pets in back room until you pay. It is a scam, unfeeling and no compassion. No one on duty on weekend, have to pay thousands of dollars for specialist to come in on evenings and weekend. No information is given out to reach and talk to doctors or staff. Vets are recommending this hosp so there must be kick backs. My bird died a painful death because the women on duty had no knowledge of anything. No pain medicine was given even though the bird was suffering. I called before I arrived at the hosp and the receptionist said a bird specialist was on duty. She lied. this is a big corrupt corporation merging and the biggest in the world now. Original review posted by user Oct 29, 2019 More Message View Subject:my pet suffered and died because no doctor was on duty on Oct 27 and 28 or competent staff. Forward to Manager Owner and respond that emails were forwarded. From:Bev To:info Date:Mon, Oct 28, 2019 9:27 am From: Bev Date: Monday, October 28, 2019 Subject: I feel you were negligent and my pet suffered and died because no doctor was on duty on Oct 26 and 27, 2019 at Sarasota, Fl Hospital. To:info@***.com After calling I arrived Sat evening a little after 7 PM, A technician said she wanted to take Sunny into see the Doctor and I should wait. A short time later Amy Oliver,DVM came to get me and told me that that she knew nothing about birds as the Avian Doctor only came in when called on the weekends. I told her the receptionist said there was always a Doctor on duty, 24 hours including weekends. Amy said that was not true. She said that if she called the bird doctor in it would be very expensive for the Doctors salary plus $800-$1000 for x- rays and a medical work up. She suggested I give sunny some medicine for inflammation. She diagnosed Sunny with an inflammatory, infectious, euplastic, toxicity. She did not call the bird doctor because she said that would have cost me a lot of money. I asked her for pain medicine and medicine so she could sleep, as her breathing was labored and she was crying in pain. She did not give me any medication for pain. I sat and kept waiting for her to return, for 45 minutes, I guess someone left to buy medicine; Still Sunny was not brought back to me, but was kept in another room alone frightened racked with pain. I was then directed to check-out and Amy said after I settled my account she would return Sunny. I complained that since I did not see the Bird professional I should not be charged. I got home around 9 PM.Sunny was in so much pain her body was convulsing and she was crying with labored breathing. Sunny was biting me and chewing on her cage, I held her, comforting Sunny, but could not stop the pain. At Oct 27 1:32 am I called and talked to AMY/ I told her that the bird was in so much distress and convulsing with pain and I was worried. She said I could bring the bird back and it could stay in the hosp the weekend, but it would be thousands of Dollars. Since I have night blindness I should not drive at night. Amy told me to turn out the light, put on soft music, make Sunny warm, until she calms down. Instead I held the bird. A half hour later 2:06 am on Sunday I called again and asked to speak to Amy and the receptionist said, “everyone was gone and WHAT DID I WANT?” Her attitude was nasty as I think I woke her up. Her lack of feeling for a suffering bird makes me sick. I told her Sunny just died and I am holding her in my hand. Her attitude changed and she said OH I am so sorry. Check phone call recordings. Since no one was on duty, leaving the bird overnight would have meant no one was there to help and comfort Sunny and it would have been a slow and painful death alone and still suffering. I was misled and you did not live up to your rep