My understanding is that parts and labor are included in my service contract. It has been for the past 17 years. Since I know what the problem is, I requested the part be sent so the tech could install it during his visit. But I was told either i can get the part and install it myself, or wait for the tech to visit and order the part than schedule another visit to install. So instead of being out of service for two weeks, it will be out for a month.