Just wanted to start by saying all comments below are from my personal experience and all facts provided are accurate. I've now experienced 2 of Royal Holiday Vacation resorts. Playa del Carmen Grand Riveria Princess and Park Royal Cancun. At both resorts they have EXTREME aggressive selling of their timeshares. When we checked into Riveria the moment you enter the food court on the lower level there were 2 Royal Holidays booths with aggressive selling agents enticing people w/ gifts. I later found out that it is illegal for timeshares to entice guests with gifts in exchange for your time listening to their timeshare presentations. Another policy I was told is you have to be married to listen to the presentations. They still sold me a membership. It was coerced because as we attempted to leave and ask for our gifts halfway into the presentation we were told we would not receive them because we didn't listen to the entire lecture. We stayed longer with more pressure tactics but I thought a vacation club was different then a deeded timeshare with a specific week of the yr. Vacation club would allow me to go anywhere so I sign the contract. At first they insisted my gfriend also sign the contract but we stated no. What seemed fraudulent even though my gfriend didn't sign is that they put MARRIED on my contract. Since I left Riveria I've attempted to book at some of their resorts and like all timeshare members have such a difficulty booking, however, if you're not member it's amazing how all of a sudden they have PLENTY of rooms available. I experienced this with Royal Holidays Lake Tahoe location. Went on Royal Holiday's website and just seems impossible to book a vacation. So again when going to Royal Holiday resorts be prepared to experience assertive pushy salespeople trying to sell you timeshares. As note if you do sign a contract that you MUST use your points every 2 yrs and can only carry over 3k points as customer service claimed. Interesting because when I originally signed my contract I received a 5yr gift certificate for unlimited use at Mexico resorts. The lie even though you received the certificate you could NOT save up your points to use anyway else beyond 2yrs worth. That was NOT explained to me because they were more interested in selling the timeshare. One thing I've noticed is the selling of timeshares made numerous claims NOT in writing but states you'd receive them in your membership pack in the mail (i.e they said free transportation to/from resort, express checkin, etc.). If you research so many reviews on the different engines by dissatisfied customers that are members there's a common them - rooms are always hard to pin down on the dates you want to travel, EXCESSIVE wait times when checking in because you have to goto the member desk and aggressive annoying employee harassing you about listening to timeshares while you're at the resort). I experienced all of the above on my most recent visit to Park Royal Cancun Dec 14th-19th. I checked into Park Royal and waited over 45+ mins at the member desk. For non-members there were folks in line. We walked over to ask if we could check in and told we had to wait at the member's desk. How is that customer service? After 45 mins of checking in Sandra Carolina our welcoming assistant literally asked when we could setup a time to review my contract. I own the cheapest one at $17k and she was attempting to upsell me to a bigger package. She even waited for us the following morning at the breakfast hall. My gfriend got pissed and told her to STOP bothering us as we didn't come to listen to more timeshares. We were not impressed with the member services over on the beach as they ran out of towels and we had to ask the employees 3x that they were out and we needed towels. After finally bringing us 2 towels then they were expecting a tip. REALLY? after asking the same 2 guys 3x they were expecting that. Negative! I've been on a few sites today and noticed 4 other people complaining about their elevators and boy was that the truth. Definitely a safety violation at this hotel why you ask? They were constantly out of service/not working. My 5 guests and I witnessed on numerous occasions where 10+ guests were cramming into the elevator to ride it down or up. We were in that crowd one time. We also walked down from the 8th floor a couple of times. To really say we experienced it, ONE of my friends actually got stuck in the elevator for 35mins. The incident happened on 12/17 at approxly 10pm. No mgr was called to address the issue. They had 2 technicians who did not speak English to manually heave an elevator from the 2nd floor all the way to the 10th floor for my friend to be let out. He was TRAPPED for 35mins. I didn't know because he didn't have his phone and I didn't find out til he was let out. At this same hotel one of my guests didn't have air conditioning for the entire 4 days they were there. They were sleeping in the room with a temp of 82 degrees. They asked to be switched to another room but told they were sold out and didn't have any. Wonder if they had any NON-member rooms they could have allowed them to move to? Oh and it seems reasonable they'd have portable fans in case of emergencies? NOPE! I asked and they did not have. The following morning I brought all this up with the General Mgr Jose Santacruz who wasted 20 minutes of my time taking notes. He was making excuses for all our complaints and stated I'd receive a survey from Corporate/Quality Assurance that I could share and someone would reach out to me. Guess what - it's been 13 days since the 6 of us left the resort and still not ONE response from the GM to follow up and NO ONE from corporate has followed up. Wow, and I paid $17k to be a member and to be treated like this. So in closing, BUYERS BEWARE! You've been forewarned based on all my person experiences above and I've noticed many many others have mentioned similar experiences as well. Be sure to read reviews before you stay at a resort. I am realistic and realize NO hotel will have all perfect ratings but when you hear common themes of aggressive and annoying timeshare people, enticing gifts to goto a timeshare (which is illegal in Mexico), fraudulent contract wording and they're ok with it but lastly and most importantly as members one doesn't see all the benefits and services you'd think you'd receive as a member for paying thousands of dollars up front you might consider looking at the next hotel. Feel free to ask my any questions because Royal Holiday nor anyone from Park Royal Cancun has reached out to discuss all of my factual points above. The one thing I have noticed is that under all the reviews - some have reached a generic auto reply from the Asst General Mgr who claims they appreciate honest feedback as it will allow them to improve their services but apparently they're not making that effort when you see the same theme occurring month after month of dissatisfied customers saying the same things. And it's funny how EACH of the replies end with "sorry we look forward forward to providing you with a positive experience on your next visit." Absolutely not as they just don't get that after paying thousands of dollars for a membership and they don't truly provide any resolution except for a generic online apology that we memberships will be telling everyone of which Vacation clubs to stay away from due to poor non-follow up customer service depts like Royal Holiday and the annoying staff that identify the non-members when they check in so they know exactly who to target on selling another timeshare. Good luck and you've been warned about Royal Holiday and the experience I've personally had with them.