Well so far I tried to call them and they have a feature offering to call back so I wouldn't have to stay on hold well 45 minutes later I got a call it was parts geek but nobody was there and went to busy signal so I called back and same thing only this time I didn't get a call back and it's been 3 hours then I get an email from parts geek customer service asking me to send them pictures of the box, the damaged part and the shipping label so I did so and still no reply. At this point I'm a little disappointed in the service that I haven't received