Breach of contract with no refund of fees, rude, unprofessional conduct of both Asst. Regional Manager, Karlee Arden and even ruder Director of Operations, Canada, Mark Towers. These two are very poor representatives of Planet Fitness in the West of Canada. Planet Fitness keeps their head office information obscure so that they cannot easily be contacted. User's recommendation: Check Better Business Bureau ratings before joining any Planet Fitness. They are variously owned franchises and supervision is scant.