mWhen you cannot reach the company the product came from, we need a site or group that can help. You are that helper we need. The company wants your business, but after you pay for product, the contact is lost. They seem to be a very disinterested ,unorganized operation, and need to be dealt with. I contacted Paypal who solved the problem. problem. buy fropm from Floryday in the future User's recommendation: Stay away from Floryday. Hard to make returns.