After standing in a very long line, they told me that I had to do my return and exchange on another floor. I refused to stand through another line after standing over 45 min on the first one. The manager his name is malvin very rudely said if you dont want to stand through another line go back home and come back another day ! I have been a customer of Zara throughout the world for the past 10 years and never I experienced such horrible customer service ! So disrespectful for the customer and their time. His name was Malvin and he worked for rosevelt field mall Zara shop. A disgrace for Zara and any customer service employer would never have one