Good day, I bought 2 pairs of the Particle Bluetooth headsets from Amazon. One pair works great with no issues. However, the other pair is not working well at all. The audio is distorted and there is also static when listening to music. Additionally, I cannot hear callers very well on phone calls; they sound distant. I was advised by customer support from Amazon to contact the company directly. Any assistance would be greatly appropriated. Best regards, Avelin Rodulfo