I have called several times to customer service and have not been able to get through to a live person. They offer to call the consumer back at their convenience but I work full time and cannot always me get to the phone. I didnt receive a call back but missed their call. Here. I am a week or two later with nothing. It is very frustrating to say the least. When I first called they said there was a 1 1/2 to 2 hour wait to get through to a live person. Im not sure what my next move is at this point.