The replacement part for the Richmond water heater serial number Q26200**** is a faulty part, it goes out after a few months. Then your stuck waiting on hold for at least an hour to get someone to send you a new part. I wonder what happens when it is no longer under warranty. If you want your part rushed to you you will have to pay the shipping cost. Plus the cost to have someone look at your new broken water. Wish I would have che heater and pay to fix it. several times. User's recommendation: Do not buy a Richmond water heater serial number Q26200****. It has a faulty part They have not fixed it.