3 Sep, 2020 → by ClaimboUser955322
They do not honor their Warranties
2
We special ordered and bought this home in 2018 and are still waiting for the atrium doors to be replaced, the seal was broken on both doors. The spare bathroom had a flood the first day we woke up to a flooding bathroom that leaked all the way to a bedroom through the hall to the hall vanity which had swelled up on the bottom where the water leaked from the bathroom sink behind the walls. They still have not been replaced. And one of the companies that came to do the warranty work sliced an 18-inch area on the flooring and now it rolls up and has to be covered with a rug. It had big humps on the floor where it had paper under it so the fellow that pulled the paper out had sliced it with a razor knife. User's recommendation: Don’t special order only buy a model already finished on the lot.