After spending months waiting for a simple return phone call or letter in reply to my priority mail express $27.00 letter with pictures, hours on the telephone connecting to a actual human being once, and sending a full copy of the original letter to their Tampa office - NOTHING, not a reply, explanation, appology or remedy to loose bolt in engine box, and cracked cowling cover replaced missing logo's. Basically a 200 pound anchor. User's recommendation: Do not buy a Suzuki Marine Product, avoid at all cost, better off going to Las Vegas and gambling your hard earned money away.