This company should be sanctioned for misrepresentation and faulty sales practices. I was sold a *** HVAC system (I believe it was refurbished) because it NEVER WORKED PROPERLY SINCE IT WAS INSTALLED. This company sold me a $14K HVAC system they deem to be their "gold standard" that has been faulty with nothing but problems since I made this purchase a few years ago. The system needed a new motor within MONTHS at which time I insisted a replacement unit. The motor is the main component to a HVAC system and NO HONORABLE HVAC COMPANY would not have insisted a replacement since a new system IS UNDER WARRANTY. IF THIS SYSTEM WERE BRAND NEW LIKE I WAS SOLD, THE SYSTEM WOULD HAVE THEN HAD A WARRANTY THAT EARLY IN THE GAME. IT DID NOT HAVE A WARRANTY WHICH IS WHY I BELIEVE THIS UNIT WAS REFURBISHED OR THEY WOULD EASILY BEEN ABLE TO SIMPLY REINSTALL A NEW SYSTEM. THEY HAVE REPLACED A THERMOSTAT THAT BREAKS DOWN EVERY SINGLE SPRING, I have had MULTIPLE inept and inexperienced team members and "managers" to my residence to fix all the issues I've had for them to keep resurfacing. I now have NO AIR CONDITIONING ALL OVER AGAIN RGHT BEFORE SPRING..RIGHT ON TARGET because this system NEVER CAN TRANSITION FROM HEAT TO AIR CONDITIONING WITHOUT BREAKING DOWN. ALL OVER AGAIN, THE AIR CONDITIONING IS NOT WORKING AND THE THERMOSTAT IS NOT WORKING. MY ELECTRIC BILL LAST MONTH CLEARLY INDICATES THAT I'VE BEEN PAYING FOR A SYSTEM THAT'S OVERWORKING ITSELF - UNABLE TO PRODUCE AIR CONDITIONING. Air barely comes from my vents when the system is "functioning" at all and it's been a mess. Prior to this install, I had a 20 year-old system in place that worked far better than this one. The only reason I replaced that system was the age in fear of it breaking down. Had I known, I would have kept that system as long as possible. No excuse as to why the "cadillac" of all HVAC systems would be sold to me REFURBISHED AND DEFECTIVE. THEY SHOULD BE EMBARRASSED. The company has a slew of bad ratings on Yelp AND with the BBB. The "owner" does NOTHING to resolve major issues - she either ignores the issues or sends inexperienced employees to my residence to NEVER resolve the matters. I have not had a comfortable enjoyable home since this DEFECTIVE HVAC SYSTEM was installed at the price of $14k (I'm still paying on this POS). Meanwhile, what they're good at is upselling BS you don't need to try and "optimize" their *** SYSTEM that doesn't work. This is their game. They install a *** UNIT then try to tell you that you need all these supplemental attachments to make it work effectively. I've been lied to, scammed and because I'm a single woman - I've been victimized of faulty and fraudulent sales practices. Now that she sees I'm a single woman and has come to the realization of who I am, she's stopped responding altogether. Thanks to Yelp, I've been in contact with other people who've been scammed by this company and we may initiate a class action suit I'm not the only one this has happened to. Their "remedy" is to continue sending *** employees to my residence to NEVER FIX THESE ISSUES to last. This is clearly all by design too. I paid them nearly $600 to simply take a hose to my outside unit a year ago to clean it which was a rip off. It was not even why I CALLED THEM OUT HERE. It was an upsell I regret because no new system should have required it. I now have to pay another company that has 5-star ratings to come to assess this POS. This will be the evidence I need once and for all to back my claim. They claim to be a Christian company as a cover to gain trust from potential suckers who believe such claims. No Christian company is this corrupt. BEWARE OF THE HIGH GOOGLE RATINGS. THESE COMPANIES ARE INFAMOUS FOR PAYING PEOPLE OFF OR GIVING DISCOUNTS IN EXCHANGE FOR GOOD REVIEWS AND GETTING THEIR BUDDIES IN ON THE SHAM. THEY BUY OFF YELP AND BBB. Beware of false prophets people! User's recommendation: SAVE YOURSELVES THE MONEY AND HASSLE. USE ANOTHER COMPANY FOR YOUR MAJOR HVAC PURCHASES.