My wife bought me a chainsaw for Fathers Day this year from Burke/ Stihl dealer in Newark Delaware. After I received my Fathers Day gift I began to use the chainsaw and the pull cord broke almost on the first try. My wife takes it back to the dealer and is told it should be fixed and able to be picked up in a day. After a few days my wife called again to follow up if the saw was ready yet? The representative at Burke/Stihl dealer had told her my chainsaw was ready but they were going to hold on to it until the manufacturer paid them for the warranty work. I thought that was really odd for a dealer to say that? We didnt make a big deal out of that because we just wanted the chainsaw back. When we got it back I checked it out to see if it was working properly and sure enough the cord broke again. I finally had it and decided to call Stihl manufacturer myself. The Stihl Manufacturer rep was kind and helpful on the phone. He listened to my complaints and agreed that it wasnt right for the dealer to do. I can not believe the dealer held our chainsaw hostage until they got paid?!!! The manufacturer rep recommended another dealer for service and so thats what we did. If you spend $400 for a brand new chainsaw you might expect that that dealer would at least be respectful enough to remember that customer and treat them with dignity. I understand that particular service probably only took about 15-20 minutes half hour tops to complete, I could understand that they were probably busy as well and I can understand that maybe they were only paid about $10 for everything but that is NO excuse that they hold it hostage until they are paid ???!!!!! Sincerely, APISSEDCUSTOMER