SE THIS WEB PAGESTicket ID GZYG-8081 . Date Created: Feb 21, 2021 Purchase Amount: 2123.30 Subject: Cash Back Inquiry Order Number: Order: 83083**** Dell Purchase ID: 200705****938 Status: Store: Dell Purchase Date: Feb 14, 2021 Purchased my computers from Dell at 3:40 pm Central time 4:40 eastern time on Feb. 14th. Order Confirmation: Order 83083**** : In Production Order date: Feb 14, 2021 Customer number:530023****07 Dell Purchase ID:200705****938 Received By Dell Feb 14, 2021 Confirmed Feb 14, 2021 In Production Feb 14, 2021 Shipped Estimated Ship Date: Feb 24, 2021 Delivered Estimated to Arrive By: Mar 1, 2021 We are working on your order and it is still on track to meet the communicated delivery date. Order items (2 items) Packages (0) ITEM DESCRIPTIONITEM NUMBERQUANTITYUNIT PRICETOTAL PRICE Inspiron AIO DT 770****-AWTI 2$879.70$1759.40 Sub Total $2123.30 Shipping/Handling $0.00 Estimated Tax $171.97 Order Total $2295.27 Neal from BeFrugal Feb 22, 2021 9:08 AM Hello, Thank you for providing us with the receipt for your 14-Feb-2021 Dell purchase, order #83083****. We are investigating this Cash Back discrepancy on your behalf and will notify you when we hear from the company. I credited $169.86 (8% on $2,123.30 [total before taxes/fees and after discount]) to your account in the interim. You will see this activity when you log in. Please let me know if there are any further issues. Happy to help you, Neal from BeFrugal PS - There are a number of reasons for Cash Back not appearing in your account. We submit these investigations with the store to determine what happened to your credit. It could be that the store just had a tracking issue with your order. If this is the case, the issued credit will lock and remain in your account. If you did not follow the proper Cash Back procedure when making this purchase, you could have also potentially voided your Cash Back credit. Clicking on any links or popups outside the BeFrugal browser window, utilizing a search engine, clicking through emails, using a coupon code offer not listed on BeFrugal, etc., are all possible reasons why you may not have received Cash Back. Again, the store will be able to tell us if this was the case. To earn all eligible Cash Back, always follow these simple steps: 1. Log in to your BeFrugal account. 2. Initiate a purchase by clicking on a Cash Back eligible link on BeFrugal.com. 3. Ensure cookies are enabled on your computer and any ad blocking software is disabled. 4. Complete your purchase in your current browser window. 5. Complete your purchase in a timely manner; do not wait hours (or days!). 6. Do not click on any links or popups outside your browser window, perform a search on an outside site, click through emails, etc. Doing so could void your Cash Back eligibility. 7. Using coupon codes not found on BeFrugal, or having a competitor rebate website toolbar installed on your browser may also void your Cash Back. This information and more can be found on our FAQ page https://www.befrugal.com/cashbackfaq/#Q1 Mar 02, 2021 7:56 PM I wanted to give you an update on this order that was placed through your web page. Dell still has not charged the money for this purchase as this order was for two computers and they will not be charged until they are assembled and sent out around March 5th. Please advise me if you need any further assistance for verification of this order. I appreciate if you have an update for me if you were successful in contacting them for any verification. Sincerely, Edmund Meyer Todd from BeFrugal Mar 03, 2021 7:16 AM Hello, Thank you for contacting BeFrugal. The inquiry to help you with your Dell cash back discrepancy is still pending. This means that BeFrugal received the information you provided and has uploaded a challenge to the retailer, but we have not had a response yet. We will notify you via email with an update as soon as we have new information to share with you. Thank you in advance for your patience as we assist you with this process. Best regards, Todd from BeFrugal Neal from BeFrugal Mar 03, 2021 9:33 AM Hello, Here is an update regarding your Cash Back discrepancy for your 2/22/2021 Dell order #83083****. We have learned that the investigation was denied. This may have been a result of clicking on any links or popups outside the BeFrugal browser window, searching using an outside site, using a coupon code offer not listed on BeFrugal, having another coupon site's toolbar active, etc. As a result of the investigation being denied, the adjusted credit has been removed from your account. Cash Back is based on commissions BeFrugal receives from the store. If BeFrugal does not receive commissions for orders placed directly with the store, we cannot give you cash back. These terms are explained on our FAQ page https://www.befrugal.com/cashbackfaq/#Q2 and in our terms and conditions section https://www.befrugal.com/termsandconditions/. To earn all eligible Cash Back, always follow these simple steps: 1. Ensure cookies are enabled on your computer and any ad blocking software is disabled. 2. Log in to your BeFrugal account. 3. Initiate a purchase by clicking on a Cash Back eligible link on BeFrugal.com. 4. Complete your purchase in your current browser window. 5. Complete your purchase in a timely manner; do not wait hours (or days!). 6. Do not click on any links or popups outside your browser window, perform a search on an outside site, click through emails, etc. Doing so could void your Cash Back eligibility. 7. Do not use coupon codes not posted on BeFrugal or download a competitor's site toolbar. This could void your Cash Back eligibility. These are the most common ways people inadvertently lose their cash back. Best Regards, Neal from BeFrugal Mar 03, 2021 11:27 AM Good Morning: What you have described in your reply to me is not at all the case why you have rejected my cash back. I was very careful of only entering your site for the purchase. Before I take any action as a consumer. I request you disclose all facts and persons of contact you have made your false determination. Also, I need to know who you spoke with from Dell in regards to this. I do take this very serious on the part of Befrugal and taking appropiate action for a consumer. I wait for a detailed reply of everyone (meaning names and contacts) involved in this decision. Sincerely, Edmund Meyer Todd from BeFrugal Mar 03, 2021 11:34 AM Hello, Thank you for contacting BeFrugal. When you placed your order online with Dell, no cash back eligible sale was reported by Dell to your BeFrugal account. In response to your request, we submitted a dispute with Dell, asking them to re-check their tracking on this purchase. This dispute was declined, indicating that BeFrugal will not be receiving a commission for this transaction. There is no point of contact. This is an automated process handled via a web form. Cash Back is based on commissions BeFrugal.com receives from the store. If BeFrugal.com does not receive commissions for orders placed directly with the store, we cannot give you cash back. These terms are explained on our FAQ page https://www.befrugal.com/help/faq/ and in our terms and conditions section http://www.befrugal.com/termsandconditions/. Please let us know if you have any further questions. Best regards, Todd from BeFrugal Mar 03, 2021 12:09 PM Hello Todd: My order was not charged as of yet from dell as the order is still pending. You go on to say this was an automated process for verification. I can have someone directly from Dell to submit a statement of sale, rather than relying on an automated system. Before I do this let my credit card process to show I purchased the items I'm disputing. They should be posting my charge very soon as the computers are being made. I request your company honor further investigation of this sale through your site through Dell. Please advise. Sincerely, Edmund Meyer Todd from BeFrugal Mar 03, 2021 12:25 PM Hello again, This inquiry was already declined. We are unable to further assist. I apologize for any inconvenience. Best regards, Todd from BeFrugal Mar 03, 2021 12:49 PM Mr. Todd: You made this decision without giving me substantial documentation to me. Your company has been accused in the past of being paid by the merchant and not the person who has submitted Cash Back. I'm not saying this is in my case but you present no facts to support your case. I request higher management to reach out before I take the action I must do as a consumer. I give your company that opportunity before I take further action. Please advise. Sincerely, Edmund Meyer Todd from BeFrugal Mar 03, 2021 1:05 PM Hello again, There is no further documentation to provide. The inquiry has been declined. I apologize for any inconvenience. Best regards, Todd from BeFrugal Mar 03, 2021 1:18 PM Todd: Please remember that I have asked you for to have a senior supervisor reach out to me regarding this. It appears you have declined to give me that opportunity. I QUESTION WHY? I'm prepared to open a formal investigation of how my transaction has been treated if this can't be mediated as you seem not to care to take this further. Please advise. Mr. Meyer Todd from BeFrugal Mar 03, 2021 1:26 PM d!! Hello again, I am the supervisor. This inquiry was declined by Dell. The response provided is "Declined. Conflict: Other channel conflict". To receive a rebate at this time, you would need to cancel or return the order and then start over. The prior order (order #83083****) was already disputed and the result was the dispute being declined. Best regards, Todd from BeFrugal Mar 03, 2021 2:31 PM Mr. Todd: Because you are the supervisor can you send me a copy of the declined information showing it was from Dell. This is the first you mention other channel conflict.( What does that mean ?) Can you explain what was said and who is the person! (Is there no person but a computer telling you this?) It will be impossible to cancel this order as it is ready to ship. Also did you make sure that the time of the sale was reviewed as I had given you the exact time of the purchase according to their records. You might have checked the wrong time line (Trip) regarding the sale. I gave you the time of purchase of 3:40 pm Central time 4:40 eastern time on Feb. 14th. What time zone does Be frugal work off of? I need the exact information showing Dell declined this purchase. Please advise. Mr. Meyer Tod bddd from BeFrugal Mar 03, 2021 2:44 PM Hello again, The text I provided was the full copy of that response. The inquiry is submitted via webform. The webform then returns the response once available. The response returned (the exact text) is what I provided previously. There is no time stamp associated with the inquiry. Best regards, Todd from BeFrugal Mar 03, 2021 3:35 PM Mr. Todd You have your original green money bag on line 2:24pm trip id 120-37*-***. The computers were not purchased during this time slot at 2:43 Click Id 522-16*-*** The question I ask you again is what click did you research???? ARE YOU THE HIGHEST SUPERVISOR WHO CAN MEDIATE THIS. I'M A SENIOR CITIZEN FEELING I'M BEING TAKEN ADVANTAGE OF WITH NO HELP TO MEDIATE MY CLAIM TO MAKE THIS WHOLE. If I don't get proper help i'm prepared to fight your company for what you should be doing for a customer. I will also make sure Dell knows what you have not done for me. YOU ARE LEAVING ME NO CHOICE! Please Advis conta Todd from BeFrugal Mar 03, 2021 4:02 PM Hello again, The click ID is for your reference only. At no time is it used for any purpose. Please let us know if you have any further questions. Best regards, Todd from BeFrugal Mar 03, 2021 4:12 PM Mr. Todd I retract my previous reply statement the "The computers were not purchased during this time slot at 2:43 Click Id 522-16*-***" I should have said that they "WERE" purchased during the 2:43 Click Id 522-16*-*** and did you check this time slot? Bottom line .....Are you the highest manager to mediate this or do I have to take appropriate consumer action? Todd from BeFrugal Mar 04, 2021 7:52 AM Hello again, The time stamp is not used. This has absolutely no impact on the claim. I am the highest person to escalate this to. The inquiry has been declined. We are not able to assist further. I apologize for any inconvenience. Best regards, Todd from BeFrugal Mar 04, 2021 10:49 AM Mr. Todd What is most unfortunate/ Refusal to give contact o g for this situation is you have refused to allow Dell contact you in my behalf. My order was processed yesterday and my credit card with pending charges was as of today. Are you the CEO of Be frugal? If not who is the CEO and address? It is also unfortunate this process will lead to consumer action on my part. Every company has ways to address serious problems like this. I'm sure the Dell company would pay your company commission and in turn I would be paid. That is all I want to settle this fairly if you allow me to present the issue to Dell with contact information. I ask for one final reply from you to work with me to resolve this matter. Sincerely, Edmund Meyer Todd from BeFrugal Mar 04, 2021 11:05 AM Hello again, This inquiry has already been filed and declined. We are unable to assist further. I apologize for any inconvenience. Best regards, Todd from BeFrugal Mar 04, 2021 11:19 AM Yes hello again. You have refused to give me information requested of your CEO. Look forward now to some much deserved negative press to alert consumers. BACK Ticket ID ABEE-7954 . Date Created: Mar 08, 2021 Subject: Other Status: Mr. Todd. We seem to have an ongoing problem with Dell and your company. It appears something is wrong what is going on and I need someone to talk with with Dell. You and I have gotten no where regarding this process by you only telling me it is computer generated. Before I contact various consumer sites I give you a final chance to give me information "who" you have an agreement with Dell so I can put this matter to bed. I recently noticed another instance where Dell verified payment (see below) and then reversed payment. Sale Details Date:21-Feb-2021 Store:Dell Order Total:$917.62 Cash Back:$36.71 Store Order ID:f0bd0261-7e2e-4b55-abf7-fdfe3f12f56b The retailer has verified your Cash Back purchase. The estimated payable date is 22-Apr-2021. Sale Details Date:21-Feb-2021 Store:Dell Order Total:-$917.62 Cash Back:-$36.71 Store Order ID:f0bd0261-7e2e-4b55-abf7-fdfe3f12f56b Cash Back was canceled by merchant. Date:22-Feb-2021 Store:Adjustment: Dell Order Total:$2,123.30 Cash Back:$169.86 Store Order ID:83083**** The retailer has determined that BeFrugal is not owed commission for this sale. Unfortunately, we are unable to provide Cash Back. This adjustment, along with a reversal, will be applied to your next payment. Again I'm trying to get to the department who sends you the approvals of denies claims for payment. I hope for a reasonable reply from you to settle this. Sincerely, Edmund Meyer Todd from BeFrugal Mar 08, 2021 1:27 PM Hello again, All dealings with Dell are via the retailer's affiliate program. Please let us know if you have any further questions. Best regards, Todd from BeFrugal Mar 08, 2021 1:42 PM Mr. Todd: What is their affiliate program phone number "your company uses "as they are a large company? Todd from BeFrugal Mar 08, 2021 1:47 PM Hello again, I do not have any phone number for that program. Please let us know if you have any further questions. Best regards, Todd from BeFrugal Mar 08, 2021 2:10 PM Mr. Todd: Your reply amazes me. Lets say if your company was not paid a commission you would have no one to have contact with to be paid. Get prepared for an investigation if you cant be a company with giving consumers needed information when they have been denied for a considerable amount of money back. Again your reply simply amazes me and I presume you or your CEO will have to explain this to some consumer authorities who investigate strange practices by companies like BeFrugal . Todd from BeFrugal Mar 08, 2021 2:14 PM Hello again, Inquiries do not go via phone. There is a web form that handles these. Best regards, Todd from BeFrugal Mar 08, 2021 2:24 PM Your company is not talking with a young child that does not know any better when they are being taken. I'm on the planet for 74 years and know when someone has something to hide. Apparently Be Frugal has a lot to hide when large cash backs are due. Like I said in my previous email's to you expect some consumer action and it will be coming. User's recommendation: DONT USE BEFRUGAL!!