On my February bill they charged me an unexplained $65.00. I called and all the person on the phone kept telling me was that it was a legitimate charge but could not or would not tell me what it is for. The bill says "One Time Charge" with no other explanation. I started a dispute of this change on March 10th (issue number 140****) and was told someone would contact me within 24 to 48 hours. Two weeks have past, and now they are charging me an additional $15.00 late fee. User's recommendation: Use a different internet provider.