7 Dec, 2016 → by ClaimboUser170050
Bidtoro: Systematic Trade Ltd: Systematic Entertainment Shopping
1
This website market's as an Australian website but it's managed by Systematic Trade Ltd in the U.K. No contact information or clear disclosure. They have 4 consistent "winners' who I suspect don't really exist but a computer program designed to outbid at the last minute or perhaps they are "insiders" placed by this company. They consistently win the same product 3 or 4 times in numerous auctions and are not suspended as per the posted Policy 8.6 and 7. They accept credit card payments but come time to pay for the winnings, despite not having any credit issues, payments are rejected "payment failure..." Pop up window appears. I have "won" and items since August/16; no items have been delivered to date. Cashback benefits are defunct; when I try to purchase items from the store, it fails as "Merchant Account not Enabled". After numerous complaints my file was escalated to a Senior Manager- Brian Moore - who has not responded to any of my messages for almost 2 months. I believe they purposely use delay tactics so the time limit for Credit Card Company intervention elapses. UNETHICAL, FRAUDULENT COMPANY with NO ACCOUNTABILITY!