26 May, 2016 → by ClaimboUser714797
Lousy preperation

2

Update on property in Ivy Ridge after 1 Year. Yard took thousands of dollars to fix Keystones lousy preparation and landscaping. Yard had huge water problems prior to building and was pointed out to keystone who said not to worry grass will fix it. They did not fix the problem other than garbage fixes that did little to fix the problems. With 3 stories of homes above us where did they expect the water to run off too? Swale lines were never done correctly and than used as excuses when a fence and pool were installed even though the water was running in the same exact place as it was prior to building. Only after I installed a 10x10 pit with rocks did this problem get fixed. The whole line of homes on my side of the street have the same water runoff problems and keystone will not address the issue. Plenty of excuses. Fact is land was never developed properly for the hill runoff from the homes above. Keystone is well aware of it as so many homeowner's are affected. Keystones District/Regional overall manager was no help at all in fixing this problem , made excuse after excuse and was arrogant at times. Fact is again that Keystone has sold homes here with land water problems and refuses to address the issues except to blame the homeowners. Interesting that there are 10 homeowners that complain about the same issues and have been left to fix Keystones lousy and improperly developed land. Advice on Yard: Do your own if you can get a good price on the home. Don't plan on good landscaping unless you love weeds, rocks, and allot of water problems. HOUSE: Here the problems were much less. Keystone built a well built and constructed Home. At the one year point I have had only very minor problems, namely some minor caulking do to settling. I am Happy with the House. One problem that I did have was the garage floor which had about 30 sections in it that chipped off from the surface cement. Obviously poorly prepared cement work. Keystone did patch these spots in a timely manor, though the garage floor does look like a patchwork quilt now. I painted and epoxied the floor and it looks better. The local overall home warranty manager has handled house repairs in a timely manner. Overall Advice: Keystone seems to build good homes. Options are expensive and very limited. Design Galley is the only place that you can select from and does not have much in selection and you are forced to use them. Stay as far away from the landscaping as possible and make sure you check the yard after rain prior to closing. Do not believe in landscaping promises if you have problems after closing, get it fixed before closing. One other comment: Certain sale program was wonderful for us and worked very well. Look at all options, and get any promises in writing.
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