23 Jul, 2012 → by ClaimboUser56087
Zetronics video pen nightmare 2 1/2 months to get
I ordered a video pen for my husbands birthday. I received it a week before. Gave it to him on his day. It didid not work. Tried all the steps to follow then called the 800 number provided. They were not happy to help and in the end told me to e-mail for a returns authorization. I did an received one. Mailed it back within a day at my expense. Then received conformation that they had received it. 3 weeks later no pen Amanda no communication I contacted them again. They replied asked for RA and order number. I replied with same day. No response. 2weeks go by I file a complaint with Paypal. Surprise they send me a e-mail it will be shipped. 2 more weeks. I upgrade to complaint with Paypal. Surprise I get e-mail pen has been shipped! Then get e-mail from them defending themselves. Just don' buy from them!