15 Jul, 2021 → by ClaimboUser806261
Zamalek suites by brassbell in cairo egypt

1

I booked 3 days at Zamalek suites by Brassbell in Cairo Egypt and after around 30 minutes I canceled it because I made a mistake on the dates and the booking.com withdrew the money from my bank. I called them and texted to the manager and Booking.com and they didn't want to return and neither wanted to allow me to stay in that hotel. They changed the policies; I compared their policies with two different booked dates and they were different. One said I'll have 7 days to cancel without a charge and the other one said they could charge a cancellation fee after any changes on the booking. This act was disrespectful and embarrassed for a Muslim country. And I don't understand how an American app supports this type of scam.
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