26 Nov, 2018 → by ClaimboUser118138
Your parents my not be your family members according to AXA policy

Having elderly parents, we always have travel insurance. Last time - UNFORTUNATELY - we purchased insurance from AXA, a Nationwide company. Huge mistake! One of the parents fell, was hospitalized. We had to cancel our vacation and rushed back to Europe from the USA. The claims were rejected as the policy states "Family member...… has to reside in the USA, Mexico or Canada" When we purchased the insurance policy we asked several questions. Unfortunately, it never occurred to us the a parent is NOT family member if he/she does not reside on the North American Continent. I wonder why we ever went with such an unfair company
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