10 Apr, 2019 → by ClaimboUser164815
Your benefits are up front and understandable – The discounts you are supposed to receive from going to an in network( PHCS) doctor are HIDDEN LOCKED IMPOSSIBLE TO GET
1
I have paid $1200 a month for ABC / Us Health Group for over two years. We have used it for lab work, but today we needed to use it to get a CT Scan. We went to an "in house" provider that covers PHCS so we are supposed to get a "Discount" in addition to the benefit. The benefit is listed as $150 - simple and straight forward. The discount is a convoluted nightmare to try and figure out. I called US health group and the could not help me. They send me to PHCS who has the contract with the clinic. They could not give me any information although I had the clinic name and the code for the CT. I finally merged the clinic's head billing lady into the call. PHCS wouldn't give the discounted amount to her either - although she gave the EIN number of the clinic and a bunch of credentials . They said a written letter with letterhead from the office had to be sent to them in order to get the discounted amount. Sooooooooo I decided to go to another clinic and just pay cash because at this point I was so mad I couldn't even take it.