My name is Mark Anthony Clacken of stevenage Hertfordshire my local council did put a referral in for me at the welwyn ymca I waited two weeks got a interview paid a taxi my last 39 to be told she could go on with my application but it's her discretion to let me in after 13 months of being Homeless I was told I didn't stand a chance that could of been done on phone waited for nothing to be once again let down no one to pay for the unprofessional work by your staff in Hertfordshire thanks I would like to complain as I've still not recovered still on the streets delete my data as u are no help I will be calling data protection to ensure this is done. Taking my details for nothing, This is my complaint M A Clacken