Update by user May 03, 2018 From original contact to company to return of laptop: January —> April 26. Entire semester of college as a CS major with no computer. *. Basically, they send you an email asking a question, you reply, a week and a half to two weeks later they send a follow up question... SERIOUSLY?! This is a business practice for a critical need product? - The value of their laptop = $0. Barely lasted a year. - The value of their 2 year warranty = $0. Had to pay $700 to get laptop back. - The value of their repair business = $0. You can build an entire computer in 1/20 the time it took them to repair one. - The value of their overall business = $0. A computer company that thinks it’s ok to go half a year without your computer? Sager and Xotic PC rating = *** Horrific Company(s). Original review posted by user Feb 12, 2018 1 year ago I bought my son a $1,700 Xotic laptop for college. He is a computer science major. It came with a 2 year warranty who’s was part of the allure. Fast forward one year. Laptop won’t turn on. Nothing. Son has contacted Xotic MANY times. They do not return phone calls nor do they answer emails. He got one response two weeks ago saying they were mailing him a package to install on his laptop so they could make repairs. The email says he has to sign for the package. Two weeks later, no package, no tracking number, no replies. Meanwhile going into week 4 of broken laptop he keeps getting homework and diagnosis, much less repairs haven’t even STARTED. Maybe we can go the entire semester?! DO NOT buy from Xotic unless you have extra money to throw away and really don’t even need the computer.