I am about to contact the Better Business Bureau. The Xbox/microsoft enforcement team is a very ineffective process. I pay for several consoles for several kids and am getting ready to switch to PS4. My son, and adult, got banned, again, by an 11 year old brat because the brat lost the game he was playing. Then, the child spam messaged my son 60 x in 3 minutes and my son kept reporting that. My son got banned! The process is a joke. No one EVER looks into the truth. I have the screen shots of the 11 year old calling my son horrible names and threatening violence, but there is no one to send this to. microsoft says this is the final decision. They have no appeal after you ask for a review, no email or department or even a forum where someone from microsoft actually does something. I have been in operationsfor over 30 years and this is unacceptable. I will be contacting the BBB tomorrow and Consumper Reports. This is the US of A. Not a communist country. Be fair or lose several customers. If anyone k nows where I can go to get some help please answer.