Hello my name is Christine cook I've noticed over the last couple of months I've had to lots of £15 took out my account one for complete savings and one for time rewards which I have not signed up to I've already been in contact with my bank to get this refused and I've just noticed again this morning that you've took the £30 again I'd like a refund or do I go to the trading standards people as you fraudulently taking money from an account that hasn't been signed up look forward to hearing from you regarding this matter