Items ordered on Dec 27th Achilles Super leather and canvas sneakers Order Number: 8742286 Were sent to a neighbouring business address (car garage), no delivery note left Ended up having to order another pair as was unable to receive the item in time for a gift. Received items second week of Jan as the bodywork shop was not open Only email they recieved to organise return was Feb 7th From their order email: "Kindly note, you have 28 days from the date you received your order to exchange or return." However i make it approximately one month. Also on their returns section it states: "Late Returns Your purchase should be sent back to us within 28 days of receiving your order. Returns outside of this period may be accepted at the discretion of NET-A-PORTER." I should note that a second item was purchased in order to get to my friend for her birthday. The box has never been opened, and has never been given to anyone its been sat on a shelf. Reading online reviews of Net A Porter, this seems very much par for the course these days. How the mighty have fallen.