I used to not have any issues with this store when ordering violin strings. I ordered strings several months ago, and once ordered, received a call telling me that the strings are out of stock. The website did not reflect this and I had a performance within a couple weeks. They did send me more expensive strings w/o charging me extra, but the employees there absolutely do not understand stringed instruments. So, if you are a string player, make sure you know exactly what you want. I ordered strings again, and they sent me strings that are not even on the website. They are still Thomastik Vision strings, but I ordered Solo, and they just sent me something else. I'm going to go ahead and use the strings they sent me since they are the same bring, and who knows, maybe i'll like them better. But because of my customer service experience from last time, I'm not going to really pursue the issue. Strings are some of the least expensive for certain brands, but they don't know what they're doing when it comes to strings instruments.