I ordered 15 kitkat bars, placed very tastefully in a red box lined with red cloth. It looked beautiful and was in my price range. Product number FIS015 on their website. What was received was a tacky basket lined with cheap fern leaves and 8 kitkats thrown in randomly, making it look like an after thought present as opposed to a genuine lovely gift. Of course the loved ones thanked and were not one bit rude about it, but I was embarrassed beyond words. I immediately wrote to floraindia, tried to call them, wrote on their website, but it was and is impossible to reach them. This is the second time it has happened, when I order something tasteful from the picture and what they deliver is something disgraceful. I will NEVER RECOMMEND this site to anyone, EVER !!! Poor service, poor product, poor management. I am never using their service again.