6 Dec, 2020 → by ClaimboUser548383
Wrong product sent – sent on wrong day
2
The first time I ordered from From You Flowers, I put in a specific date I wanted the flowers delivered to 2 different locations in 2 different states, which was about 5 days out, EACH of the deliveries were sent the day after I ordered them. I called customer service and they blamed BOTH the local florists that were delivering the flowers. They gave me a 15% discount for my next order which had to be placed within 2 weeks. I asked why they offered specific dates if they were not going to honor them and that is when they said "it was up to the local florist". They did review the order, saw the requested date, and had flowers sent on that date to both of my sisters at no charge to me.. The second time I ordered from them, I paid extra for same day delivery and they were not delivered that same day. I called customer service and they apologized and they blamed the local florist (which was in a totally different state than the 1st two. They said the florist stated the recipient wasn't home when the delivery was attempted. I told them I had checked the box for safe, non contact delivery so to me, they should have been left at the door. l then told them to tell the florist to deliver it first thing the next day, but at 3:30 PM when I checked on the order, it still had not be delivered. I called customer service to see where the order was and they said the florist told them that it was delivered "10 minutes ago" and would I call the recipient to see if they were there. They offered me 15% off my bill and a $15. credit towards my next order. I told them as each time I ordered from them there was always an issue with the order, so I would take the extra time and search locally in whatever location I wanted to order flowers from now on and 15% was not acceptable. They offered 20% off the bill. But would not take anymore than that off. I do not believe the call center for this company is in the USA as each time I spoke with them, they all had a foreign accent. They were polite and patronizing User's recommendation: Shop local or use a different company.