February 9, 2018 my husband Richard, my daughter Christina Melady and I Patricia Kennedy drove to the Sanford, Fl location. We were going to pick out a replacement set room furniture since our initial purchase the seating and cushions were breaking down. We worked with Derrick Kendrick for approximately 3 hours. We looked, sat on and checked out several reclining sofas and chairs. Initially we sat on a cream sectional by Southern Motions in the main showroom floor next we checked out almost every reclining sofa and and chairs throughout the store. we came back to the cream sectional and told Derrick we wanted to go with this style and he worked up an estimate and we could not afford the leather as we had planned. i ask Derrick what other options were there. He explained we could go to a blend which would hold up as well as and better than leather. Derrick said since we knew the model now we needed the color. At the time behind the cream sectional was another southern motion sofa in the color we wanted. Derrick took the information off that sofa and i believe this is where the model numbers got mixed up. March 28th the sofa and bed were delivered . After it was set up and I sat on it i knew it was the wrong model as it did not fit my back. I had selected the one on the main showroom floor because it had rolled pillows which fit my back. I called on Monday April 9th and talked to Renee as it was Derrick's last week. I ask Renee if the cream sectional was still on the main showroom floor and she said yes so I ask if she would get the model number off of it for me. She did and it was model # 716 and the number on my order was 1875. I told Renee I had received the wrong furniture. She said I would need to talk to customer service. I called customer service and they referred me back to Renee. Renee said her manager was out till the following Monday and she would get it handled then and then she said she had called other store managers and no help so she said she would talk to her manager on Monday and let me know. then she said no she was going to get some answers and would call me back. Today I received a call from derrick and explained the same to him. he said I would need to come to the store so he could see what the issue was. On the way down I got to thinking to myself I bet they have moved the original sectional from the show room floor. When I arrived to the store the sectional was no longer where it had been on February 9. It had been moved to the back show room and a cream sofa and recliner in the model I received was on the main showroom floor. I told Derrick that was not what was there on February 9 and I had selected the model in the back because the back had two roll tufted places which fit my back perfectly. My back issues were why it took so long to decide on a model. I do believe when we were deciding on a color that Richard told Derrick he liked the color of the sofa at the time that was behind the cream sectional. Derrick went and got the information off that sofa to see if that color was available in the model we had selected. it wasn't so we looked at the colors available and decided on our color which is correct rodeo red. I told Derrick today I wanted the model I requested initially in the color rodeo red. this is derrick's last week with Hudsons and he said Renee would be handling the issues with their manager Kevin next Monday. I know the issues I have had in the past with Hudsons and i do not want to go through that again. I just want my Southern Motion reclining sofa and two recliners in the correct model # 716 The Producer in rodeo red, please.