My husband went to the warehouse and purchased a mattress set, bed frame and headboard. He got everything home and discovered that not only had they given him the wrong headboard, but it wasn't even a headboard designed to attach to the bed frame. We live about one hour (drive time) from the warehouse. He immediately called the store to explain that they have him the wrong headboard. They expected us to make the two hour (round trip) drive, two hours before the store's closing time. He was told the store manager would call back when he finished closing another deal with a customer in the store. I waited several minutes, then called the store myself. The store manager (Brent) picked up. He was obviously finished with his prior engagement, but hadn't bothered to call. I asked him when I could expect the bedboard to be delivered, as we purposely picked up the bed set because it was needed THAT NIGHT for an elderly relative who would be in town for an extended visit. The manager stated, "Well, you do have the mattresses..." (as is this was sufficient, after all the 80+ year old female woudln't have to sleep on the floor). I explained to him that the delivery should arrive TONIGHT, as we'd already paid for everything we shoud've received. He stated he'd have to see if he could find a driver. I called back again about 30 minutes later, and he explained it might be the next day before delivery. THIS IS NOT AN ACCEPTABLE RESPONSE. He should've apologized for the store's mistake and any inconvenience experienced, then assured us that someone (a delivery driver, or if need be HE HIMSELF) would get our purchase delivered, the same day. It is now about 30 minutes before closing time of the business. He states that the delivery should arrive about 8:30 p.m. tonight. The store closes at 8:00 p.m. Convenient. ALL OF MY BETS are on no deliver tonight, no call, as he knows that he and the rest of the store will be GONE from the business before we 'discover' that to our 'surprise', the delivery does not happen today. I've lived in this area my whole life and KNEW the reputation of this company. My husband is from out of state and did not. If I'd had any idea that he was going to this company to make the purchase, it would've never happened. I will update the site with the results of tonight's 8:30 p.m. delivery. Don't hold your breath people. I'm expecting to have to drive to the store on Sunday and behave very inappropriately to get this resolved. It may not sound like a very big deal to anyone else, but this is NOT the proper customer service skills to expect return customers or positive word of mouth. I only wish dear hubby had've written a check instead using a debit card. The stop check would've been issued after the first phone call.