13 Sep, 2019 → by ClaimboUser697199
wrong hotel address

1

I was looking for a hotel to stay in Kuala Trengganu from 14/09/2019 until 16/09/2019 on 13/09/2019 while on my way to Kuala Trengganu to visit my mother-in-law who admitted to Kuala Trengganu General Hospital due to lung complications. When I searched availability of hotels on AirAsiaGo website, I was suggested with a hotel by the name of ZH Homestay which stated clearly on their website that hotel location is in Kuala Trengganu, due to the urgency my family need place stay so badly I decided to choose that hotel and made a full payment to secure my reservation, however when I checked the exact location on Google map after that payment was made, I found out the location of the hotel is actually in Selangor and not in Trengganu as what written on the website. Upon realised this I immediately called back AirAsiaGo call center and lodge a complaint about this wrong hotel address and asked for refund, however waited for almost 45minutes they only agreed to refund me for RM214.98 out of RM375.68 which has been deducted from my credit card and insisted that I need to penalty of one night of RM160.72 .I don't understand why I should shoulder the cost where the mistake (wrong hotel address) made by AirAsiaGo. I should be refunded full amount and not partial because they the one who care essly put up a wrong hotel address on their own website I really hope to be refunded the remaining of RM160.72 . I would appreciate to hear from AirAsiaGo go as soon as possible in this case. Kamarudin Bin Jaafar No 48 Jalan SP 7/11 Taman Saujana Puchong 47100 Puchong Selangor Mobile [protected] Email addeess [protected]@hotmail.com
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