I went to VI Fitness bowen and asked receptionist when my 2yr term expires, I was told THIS past July. So i put in cancellation for that date. I had continued to use until last date of access, for the 3rd time I had asked if everything was good to go and no more payments, i had asked for me form to get checked out, manager did not take the time to review my file, she passed it to another staff who authorized my cancellation and said good bye and we will miss you kind of thing. I get a phone call a month later saying "we made a mistake" and that i still had 1yr remaining. THIS WAS NOT MY FAULT?!! i have now completely uprooted my life knowing everything was fine and i had no commitments. I am now being held responsible for this mistake on management and staff wrong doing. It is then thrown in my face that it was only a cancellation 'request" are you kidding me?!!! after my 3 attempts to confirm this was approved and signed off on approval, im told that?!!! This is exactly why fitness centres have horrible reputation like this one.